The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy

  • Collecting information

    In general, you can visit the Solitude Northwest site without revealing any information about yourself and without telling us who you are. We will try to let you know before we collect personal information from you and let you know what we plan to do with that information. If you tell us you do not wish to have personally identifiable information used for further contact with you, we will make every effort to respect your wishes. If you sign up to receive an electronic newsletter or enter your name on an email list, each message will include "unsubscribe" instructions.



    From time to time, we may ask you to give us information about your personal and professional interests, your demographics, and your experiences with products offered by Solitude Northwest. We use this information to provide you with better products and services. You have the option of not supplying us with your personal information. By not supplying information, you may be blocked from accessing certain offers and services.



    Solitude Northwest collects information on the IP addresses, domains, and web browsers from which people visit our site. We track this data and use it to make improvements. This data is collected on an aggregate basis and is not associated with a particular individual.



    Marketing use

    We may also use your information to contact you from time to time for marketing purposes. We would provide you with information we think would be of particular interest, such as electronic newsletters or information regarding products and promotions offered by solitude Northwest. If you do not wish to receive this information, please email your request to contact@solitudenorthwest.com.



    Solitude Northwest will not distribute or sell information that you provide to us to other companies without first specifying to you what we intend to do. You will be given the opportunity to tell us that you do not wish your information to be shared. Solitude Northwest will always honor such requests.



    Linking to other sites

    The Solitude Northwest site contains links to other Web sites. Solitude Northwest is not responsible for the privacy practices, the content, accuracy or opinions expressed on linked Web sites. The linked sites are not monitored, checked for accuracy or completeness, or investigated by Solitude Northwest. Inclusion of linked Web sites does not imply approval or endorsement of the linked sites by Solitude Northwest.



    Using cookies

    Solitude Northwest may use cookies on some Web site pages to help us serve you better. Cookies let us provide you a more valuable experience by telling us which areas of our site are of most interest to you. You can set your browser to warn you before you collect a cookie. If you choose to disable cookies in your browser, you can still access most of our site.



    Asking questions

    We welcome questions and comments about our privacy policies. Because of the rapidly evolving nature of the Internet, we reserve the right to change our privacy policy at any time. Questions about privacy should be directed to contact@solitudenorthwest.com.



  • Return Policy

  • Returns and Replacements Policies



    · Solitude Northwest will accept returns of purchased products within 30 days of the date of shipment.



    · Solitude Northwest does not issue credit for costs incurred in shipping a returned product.



    · Solitude Northwest must receive the returned product within 20 days after an RMA number has been issued. An assigned RMA number is valid for 20 days only and will expire on the 21st day after the date of issuance, at which time any returned products will be refused.



    Returns should be in as-new condition, in original packaging with the packing slip, documentation and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise will result in the product being returned without credit and at the expense of the customer.



    Refusal Policy



    · Shipped items that are refused by the customer or if continual delivery attempts fail, will be returned to Solitude Northwest. Credit will be issued for the product cost and tax, less shipping cost. Please allow 2 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment if a delivery attempt has failed.



    Instructions for Returns



    To return a product please follow these steps:



    · 1. Request a Return

    A Return Merchandise Authorization (RMA) number must be obtained prior to returning any merchandise. Submit your RMA request to the following e-mail address: contact@solitudenorthwest.com

    · 2. Ship the Product Back to Us

    Once you have received your RMA number, please write it clearly on the outside of the package to be returned, as well as writing it on a piece of paper and including that inside the package. We recommend that you ship the product back to us using an insured shipment method. Solitude Northwest will not be responsible for items lost in transit, it is a good idea to hold on to your return tracking number until a credit has been issued or a replacement product has been shipped. The returns address will be sent to you in the same email as the issued RMA number.

    · 3. Receive Your Refund or Replacement

    Once the return is received; please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. You will be notified via email with the appropriate tracking information on your replacement shipment.